Square Appointments is free to start, and that free tier is honest:
you can run a real book at $0/mo. So how does the meter run? Two
ways. The scheduling features that actually protect your day — deposits,
cancellation rules, the no-show tooling — sit on the paid Plus and
Premium tiers, not the base plan. And every card your clients tap runs
through Square’s own processor, at Square’s rate, with no option to
bring your own. The booking is free; the payment is not, and you don’t
get to shop it.
ChairSlay charges one way: a flat $39/mo. That’s the whole price. We
take 0% of your service revenue, and we never get between you and your
money. Your payments go straight to your own Stripe or Square account
and land on your schedule, not ours.
The money story, in your terms.
Here’s the part that gets blurred everywhere in this category, so let’s
be plain. There are two different fees, and they’re not the same thing.
The first is the card-processor rate, roughly 2.9% + 30¢, that
every business pays to accept a card, no matter what tool they use. You
pay it with ChairSlay, you pay it with Square, you’d pay it with a
plain terminal. Nobody escapes it.
The second is the fee that actually deserves your anger: a cut a
platform takes for itself, on top of the card rate. With the booking
marketplaces, that often shows up as a new-client “boost” fee, a
slice of the very first visit from a client the app claims it sent you.
StyleSeat and Booksy have listed something near 30% on those bookings;
Fresha’s new-client fee runs lower, closer to 20%. Check each platform’s
current terms, because they move.
Square, to its credit, does not run that marketplace cut. Square’s cost
story is different: your booking payments are locked to Square’s
processor at Square’s rate, and the features you grow into get metered
across tiers and add-ons. It’s not a boost fee. It’s the loss of choice
over where your money lands and what it costs.
ChairSlay’s answer to both is the same. We take 0% of your services. You
pay your processor’s standard rate, the same one you’d pay anywhere,
and that money goes straight into your own Stripe or your own Square
account. We never hold it. The only thing you pay us is $39/mo.
Where Square genuinely wins.
We’re not going to pretend Square is a bad tool, because it isn’t. The
free base tier is a real $0, not a trap with a countdown. The hardware
is cheap, reliable, and everywhere. And the register is genuinely
best-in-class: if you sell retail product alongside your services —
shampoo, styling product, aftercare, lash cleanser — Square checks a
client out more smoothly than anything else in the business, and the
ecosystem around it runs deep. There’s no consumer marketplace, so no
one is taking a cut of the clients you brought in.
If you’re early, watching every dollar, and retail is a real part of
your day, Square is a defensible home. We’d rather tell you that than
oversell you and watch you bounce.
The trade is choice. Your booking money runs through Square’s processor
at Square’s rate, full stop, and the tools that protect your day from
no-shows and last-minute cancels live above the free line.
Moving your book.
Your book is yours, and it should leave with you the day you decide to
go. Square exports the structured parts cleanly: your client contacts,
their service history, and your appointments all come out as CSV. That’s
the bulk of it, and it transfers fine.
What’s sticky is the same thing that’s sticky everywhere: the client
photos and the free-text formula notes you’ve built up one appointment
at a time. Those don’t drop into a spreadsheet neatly, and you’ll also
re-collect card-on-file consent through your new processor, since that
authorization is tied to Square. None of it is hard. It’s a focused
weekend: export everything, bring it over, set your per-client rates
once on the other side.
On ChairSlay, your clients, your prices, and your notes are private to
you and never published. Your per-client rate and your client list
don’t show up on your booking page, ever, and your book is one-click
exportable the moment you ever want to leave us, too. That’s the deal in
both directions.