Acceptable Use Policy
Effective May 29, 2026 · Last reviewed May 29, 2026
You agree not to use ChairSlay to:
Things that hurt other people
- Send unsolicited commercial SMS or email (“spam”). SMS sent via ChairSlay must comply with the TCPA, CAN-SPAM, and applicable state mini-TCPAs — including explicit prior express written consent for marketing messages. ChairSlay’s appointment reminders are transactional and don’t require marketing consent; promotional messages do.
- Harass, threaten, defame, or impersonate anyone, including your own clients.
- Collect sensitive identity data beyond what’s needed to book an appointment — Social Security numbers, government ID numbers, passport numbers, full birth date paired with full address, anything that would enable identity theft.
Things that violate the law
- Collect or store US protected health information (PHI) subject to HIPAA. ChairSlay is not a HIPAA Business Associate and does not sign BAAs. If your practice handles PHI (medical aesthetics, cosmetic injections, anything billable to insurance), you need a HIPAA-covered platform — not ChairSlay.
- Use the Service for any unlawful purpose in your jurisdiction.
- Process payments for prohibited goods or services — Stripe and Square each maintain their own restricted-business lists; you’re bound by whichever processor you connect.
Things that break ChairSlay
- Scrape, harvest, or re-export client data from accounts other than your own.
- Reverse-engineer, decompile, or attempt to derive source code from ChairSlay.
- Upload malware, viruses, or content that infringes third-party IP rights.
- Use the Service to run load attacks, test rate limits, or otherwise interfere with the Service’s operation for other users.
Things that resell ChairSlay
- Rent, sell, sublicense, or resell the Service to third parties.
(Booth-rental sub-tenancy under a future operator product will be the explicit exception. That product isn’t shipped yet — see the Terms of Service §6.)
Enforcement
We may suspend accounts that breach this Policy. Where feasible, suspension is preceded by an email asking you to correct the issue. For conduct that poses imminent legal, security, or operational risk — malware, TCPA-violating SMS blasts, known scammer signals — suspension is immediate and notice follows.
Repeat or willful violations can result in termination. See the Terms of Service §11.
Reporting abuse
If you believe a ChairSlay account is violating this Policy: email abuse@chairslay.com with the handle or URL and a short description of what you observed.
Contact
abuse@chairslay.com for reports · legal@chairslay.com for everything else