Cancellation Policy

How to cancel

In the app, any time: Settings → Plan & billing → Cancel plan. There’s no “talk to support” requirement, no retention call, no cancellation form to fill out.

Email support@chairslay.com if you can’t find the option — we’ll cancel for you within one business day and confirm by email.

When cancellation takes effect

Your plan ends at the end of the period you’ve paid for: the current month on monthly billing, or the current year on annual. You keep full access until that date, and you can undo the cancellation in the app any time before it.

If you cancel during your free trial, nothing is charged and you keep the rest of your trial.

We don’t pro-rate or refund the unused part of a month or year — see the Refund Policy.

What happens to your data

“Access ends” means the moment your trial or paid plan stops covering your account: the trial ends without a plan, your paid month or year runs out after you cancel, or a renewal payment stays unpaid past its 7-day grace period.

Data	What happens
Your book: clients, notes, formulas, custom prices, services, hours, appointments, payment records, photos	Downloadable any time you have a trial or a plan, and for 30 days after your access ends. After those 30 days we delete it; all of it is gone within 90 days of your access ending.
Client visits still on the books	Clients can still view or cancel visits that were booked before your access ended. Any visit still booked 85 days after your access ends is canceled, and clients are notified.
Client payments still in progress (a pending charge, refund, or dispute)	Kept until it’s resolved, then deleted on the same schedule.
Your ChairSlay invoices and plan history	Kept for accounting and tax records.
Backups	Each backup is deleted 34 days after it’s taken, so deleted data is gone from backups within 35 days of its deletion.
Your booking link	If it’s yours for good (12 paid months in a row, or one annual payment), it keeps forwarding wherever you point it for as long as ChairSlay runs chairslay.com — see the Yours-Forever Handle Policy. If not, we hold it for 90 days after your access ends, then another pro can claim it.

The 30 days after your access ends

You can still sign in. For 30 days you can:

• See your schedule and your book.
• Download your book: one ZIP with your clients, notes, custom prices, services, hours, appointments (as spreadsheets plus a calendar file), payment records, and photos. We prepare it in the background and email you when it’s ready; the download link works for 7 days.
• Come back by choosing a plan — your book and settings are right where you left them.

Clients can’t book online, and you can’t take new bookings or new payments, during this period. To change where your booking link forwards, email support@chairslay.com.

How to come back

Within those 30 days: choose a plan in the app. You’ll review the price and terms before anything is charged. Your book and settings come back as they were, and billing resumes at the rate for your plan (the first-chair rate if you had it and the gap is 30 days or less; list price otherwise).

After 30 days: you start fresh. We can’t restore deleted data after that point.

Deleting your account

You can also delete your account yourself, in the app (Settings → Plan & billing → Delete account). The app offers your book download first. Deleting ends your plan right away, any paid time left isn’t refunded, and your book is deleted, usually within minutes. What we keep after a deletion is listed in the Privacy Policy §7.

Contact

Cancellation help: support@chairslay.com.